HOW TO RECORD ON MAC WITHOUT HUM MAC OS X

If desired, click the lock to prevent further changes.

Check the box to allow screen recording for the following app:.

In the left menu, click Screen Recording.

Check the box to allow control for the following app:.

Click the Unlock icon in the bottom-left, then enter your Mac username and password.

On the Menu Bar, click the Apple menu then select System Preferences.

Click the System Preferences icon in your Dock.

On the customer's Mac, navigate to the System Preferences by doing either of the following:.

Note: For customers joining standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.

HOW TO RECORD ON MAC WITHOUT HUM MAC OS X

Record at 24-bit depth on Windows (using Windows WASAPI or Windows DirectSound host), Mac OS X or Linux (using ALSA or JACK host). Up to 384,000 Hz is supported for appropriate high-resolution devices on Windows (using WASAPI), Mac OS X, and Linux.

Note: For customers joining standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later. Record at sample rates up to 192,000 Hz (subject to appropriate hardware and host selection). In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customers Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own. New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the HelpAlert desktop application for Windows. HELP FILE How can I remotely control a customer's Mac running macOS Catalina?

How to record on mac without hum